Central Florida
Maintains and operates a community in a manner in compliance with the Florida statues, governing documents of the association and in the best interest of the association. Directs and monitors all team members and contracted vendors and ensures all work is completed in a thorough, timely, quality, and cost-effective manner. Maintains the appropriate staffing for all positions, including recruiting, hiring, training, development, and discipline as needed. Resolves issues with contractors/vendors, owners, and residents. Works with minimal supervision and is responsible for making an established range of decisions. Reports to the Board of Directors.
Advises the board on all financial matters.
Drafts budgets, collects dues, schedule audits.
Has knowledge of all association bank accounts and current balance.
Operates within budget and fiscal guidelines. Reviews the fiscal tasks related to operating the community and financial reports to ensure accuracy.
Recruits and hires team members. Follows and carries out all Human Resource policies and procedures. Provides direction to and development of direct reports through the creation of annual goals and development plans, the administration of the Performance Management Program, education requirements, and daily coaching.
Maintains proper and adequate staffing.
Directs, monitors, and evaluates work performed by team members and contracted services.
Maintains appropriate associate files and processes time sheets.
Schedules work, tasks, and PTO time of employees.
Develops and arranges ongoing training for self and team as needed.
Initiates and lawfully processes collections.
Enforces Florida statutes, board policies, governing documents of the Association.
Ensures all Account Payables are accurate and submitted in a timely manner.
Maintains and reconciles petty cash fund account.
Conducts regular physical inspections of the community to assure grounds are kept clean, violations are documented, and that amenities are in proper working order.
Effectively addresses all community violations according to the statues and governing documents.
Maintains maintenance records and creates preventative maintenance schedules.
Creates bank deposits, posting of owner’s receipts to management software.
Acts as a liaison between owners, resi
Follows and carries out all weather-related emergency procedures. (hurricanes, tornadoes, etc.)
Performs other duties as assigned by management.
Proven experience coordinating multiple projects/assignments simultaneously and completing assigned tasks accurately and on a timely basis. Must demonstrate a strong attention to detail with excellent organization skills. Expected to cite examples of organization and time management/methods used to manage or prioritize workload demands. Must demonstrate project management experience in planning, executing, and maintaining a project from start to finish.
Demonstrated experience in customer service or client management. This would include identifying client problems/issues, providing and initiating effective resolutions. Demonstrated experience identifying problems arising from employee relation issues, customers, policy/procedural changes, etc., and providing effective recommendations to resolve.
Must possess strong coaching and effective feedback skills.
Proven experience working in a customer-oriented field and effectively articulating information to clients in a patient and understanding manner while managing multiple tasks/issues involving clients.
Proven experience handling and effectively resolving customer problems. Must provide examples of strong customer service skills.
Demonstrated experience leading and motivating teams. This would include providing direction, coaching and effective feedback to team members.
Demonstrated experience maintaining a calm and professional demeanor when handling stressful situations. Must provide examples of handling difficult situations effectively while maintaining high volumes of work.
Possesses and displays excellent verbal and written communication skills with the ability to convey information in a clear, focused, and concise manner.
Must provide examples of working under multiple deadlines and minimal supervision. Must cite examples of successfully organizing and effectively completing projects where given little or no direction.
Must provide examples from work experience demonstrating flexibility to meet company, board, and owner needs.
Demonstrated experience setting professional goals and successfully implementing and achieving those goals.
Must demonstrate a working knowledge of mathematics and principles behind monetary transactions.
Proven Basic math skills and office skills.
Proven knowledge of Florida Law and Florida Statues applicable to associations, Federal Fair Housing and Fair Credit Laws.
Proven ability to consult with specialists or experts and to elevate issues to the next level.
Ability to cope with changes in priorities and frequent work interruptions.
College degree or equivalent experience
Computer skills – Proficient in Outlook applications
State of Florida Condominium Association Manager License
Valid driver’s license and automobile liability coverage
Extended hours required during peak workloads, board meetings, etc.
Ability to climb stairs and perform thorough property inspections
Reliable transportation required