Resident Relations
Customer Service:
- Outstanding Customer Service Program – Beginning with first contact and throughout their residency.
- We understand that in today’s environment social media is important and we incorporate these venues in connecting with our residents, but nothing takes the place of face-to-face interaction.
- Residents still want to connect socially within their community and we want to make sure we provide that with our exclusive ‘Invitation to the Exceptional’ program. This promotes higher renewal conversions, resulting in fewer dollars lost to vacancy and turn costs.
Understanding Our Residents:
- We utilize traditional marketing venues; however, we take it a step further by getting to know our residents and the area demographics. We determine what drives them, what moves them and what motivates them. We design and implement campaigns that draw prospects to the community by utilizing what touches them. Each campaign is created to target the community’s demographics
What our customers are saying about us...
Previous
Next
