- Outstanding Customer Service Program – Beginning with first contact and throughout their residency.
- We understand that in today’s environment social media is important and we incorporate these venues in connecting with our residents, but nothing takes the place of face-to-face interaction.
- Residents still want to connect socially within their community and we want to make sure we provide that with our exclusive ‘Invitation to the Exceptional’ program. This promotes higher renewal conversions, resulting in fewer dollars lost to vacancy and turn costs.
Understanding Our Residents:
- We utilize traditional marketing venues; however, we take it a step further by getting to know our residents and the area demographics. We determine what drives them, what moves them and what motivates them. We design and implement campaigns that draw prospects to the community by utilizing what touches them. Each campaign is created to target the community’s demographics
What our customers are saying about us...
"I just wanted to say how much I appreciate all the hard work and effort you and the team put into The Venetian."
"I really appreciate the courteous and professional manner of the office staff A special thank you to Michael for keeping me informed throughout Michael has been helpful and kind from the first day I moved in."
"Campbell did a great job with repairs to the toilet and kitchen sink; Again, Campbell was great: professional, polite, skilled, and friendly."
"The maintenance man was courteous, informative and professional. Michael (from the office) responded promptly and immediately placed the maintenance order. I really appreciate the competent Oasis personnel."
"Vince is awesome and explained everything I needed to know regarding my issue and how to prevent it. I was very shocked with how quickly he came to service the problem. Nothing but positive things to say about him!"
"Fantastic and prompt response! Appreciate the wonderful employees at Oasis."
I have moved many times and this was by far the easiest and most delightful move yet. The management is amazing and super friendly and answered all of our hundreds of questions. Maintenance was super quick and extremely friendly and nice, my dog loved him and he fixed what we needed within the hour. Amazing job!!!"
" I really appreciate the prompt response and follow through on the part of Michael.....the issues were resolved quickly and professionally....it is a pleasure to be a resident here at Oasis Pearl Lake."
"Leanna was very helpful throughout this whole process. She was very respectful and everything was smooth and fast."
"Cain is an excellent Maintenace person he is hard working and very polite"
"Good job in managing the property during this difficult time."
“Realtor Michael was awesome!!! Respectful, knowledgeable, friendly, kind, courteous....Congratulations Mike ! The team is great ! Thank you! ”